About me
I am a user experience designer at heart, constantly seeking creative ways to design for social good and sustainable growth through inclusive technology. I worked in the finance industry for almost 10 years designing responsive websites and streamlining operations for over 200 customer-facing employees to empower timely decision-making on business opportunities and deepen client relationships. My passions include creating digital content around food, philanthropy, and travel.
Check out my work
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![A white paper cup filled with brown tea or broth, placed on a white marble surface, next to a small pile of shiny black tapioca pearls.]()
Ocha Bubble Tea
Starting a bubble tea business isn’t easy especially when there is competition. This is why this small startup decided to enter the industry with a unique approach.
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![Person touching a virtual interface with icons representing technology, artificial intelligence, data, and business management hovering above a laptop.]()
Workflow Automation
Automation in the information age has transformed the way we work and it was no different for this team at Scotiabank.
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![A woman at a coffee shop paying with a Square point-of-sale device on a laptop, receiving a coffee from a customer.]()
Customer Complaint Management
Client advocacy is a pillar of deepining client relationships at Scotiabank. I was given a series of case studies to solve for and here was my approach to each one.
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![A calculator, a red notebook, and a black pen on a white surface.]()
Money Finder Calculator
Scotiabank’s Money Finder Calculator allows you to budget your income & expenses to achieve your financial goals. I created a learning program to teach customers how they can use the tool to make better financial decisions.
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![Two people working together at a wooden table, with laptops and documents. One person is pointing at the documents with a pen, while the other holds a pencil. Pens are on the table.]()
Data & Analytics Resource Centre
Learning a new app or website can be a daunting task. Oftentimes, the answer is just a click away. I developed a resource centre to train bank employees on how to use Customer 360, a data platform used for market research & decision-making.
