Learning a new app or website can be challenging. Oftentimes, finding your answer is just a click away. I developed an inviting resource centre to train bank employees on how to use Customer 360, a data platform to help make decisions and seek prospecting opportunities.

Scotiabank’s Money Finder Calculator allows you to budget your income & expenses to achieve your financial goals.

Recently, I was interviewed for a role in client advocacy at Scotiabank. I was presented with three case studies to evaluate and provide a resolution to each of them. Through rigorous research, I learned a lot about the business and the role I’d play in shaping the future of banking for customers. During the interview, I presented my findings and next steps to resolve the customer complaints by dividing the content into three key themes and takeaways for the team. The team was flattered with my presentation and despite not getting the role in the end I am proud of the work I presented. I’ve been a client advocate across for many years working in hospitality, tourism, and banking. The opportunity grounded me to my values and beliefs, and challenged my ability and assumptions about the world. I can’t wait for the next opportunity that comes up!

Starting a bubble tea business isn’t easy especially when there is competition. This is why this small startup decided to enter the industry with a unique approach.